Before you automate, establish the baseline
A useful automation has a measurable starting point. Define the work, the cost, and the exceptions before deciding what to change.
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The journal.
Clear thinking for the business you’re building.
Follow via RSSWhat the business should own
Custom software earns its place when it captures the way your business creates value. Ownership begins with a clear boundary.
Read the essayThe spreadsheet is not the problem
Before replacing a spreadsheet, understand the work it has been holding together. The problem is usually the handoff around it.
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